Visual communication + technology
FAQs
Why Jaychi?
Jaychi is a combination of Jay and the pronunciation of my last name “Qin” (pronounced like “chin”). It also sounds like mochi, which is a food I like a lot!
How long does it take to ship out orders?
Most orders are shipped out within 3-5 business days of receiving them. Domestic orders are done via USPS First Class, and are typically delivered within 3 business days of being shipped. International orders are sent via USPS First Class Mail International, and typically take 7-21 business days to arrive depending on the location. Please be aware there may be shipping delays due to the current COVID-19 global pandemic.
Do you do returns/exchanges?
Products can only be returned or exchanged if they are damaged. Please email me at jaychiart@gmail.com with an image of the damaged product if you wish to return or exchange. (Please note: B Grade sales are final and are not eligible for any returns or exchanges.)
How can we commission you?
I am currently not accepting personal/private commissions. For professional inquiries, please email jaychiart@gmail.com.